The line guy’s strategy: specialist declaring to operate for efforts Warner wire is actually advising all on Reddit

Somebody proclaiming to be a period of time Warner line professional try spilling strategies on Reddit.

Experience Warner line, the second-largest provider of TV set and internet service in the United States, told mineral that it’s investigating the postings. “We’re unable to verify if the individual is a present or previous employees,” a spokesman said.

Reddit individual cableguy_the launched an “Ask myself such a thing” (AMA) thread, posting photo of his or her identification banner and consistent as purported evidence of his own job. His or her solutions to the queries coming in are really frank. Here are some parts (typos saved).

On Comcast’s pending obtain of your energy Warner cable tv:

We would like the merger since latest collection accountable could be the most terrible recently background. Many people receiving fired due to extremely hard performance metrics. The strength has been presented to customer support representatives and removed through the individuals that really look at the residences and restore trouble . It’s a mess together with the organization is being go like shit IMHO [in your modest thoughts].

To the tension between technicians and client service agents:

Yea client care associates and specialists become battling a warfare that no person sees. We all despise these people, these people detest us all. The two inform clientele the thing is the gear once it rarely happens to be. You determine associates to only ignore the particular chap throughout the contact says because chances are high really good, they have never ever wired a property, installed a drop or set line.

On what’s actually wrong with the association:

dont feel 50% of just what agent of the cellphone points. Simply arrange the techie. Get your get the job done. He’s carried this out before. The representative merely suggestions devices. it is hardly ever the tools leading to the problems.

In the secret to getting best facilitate:

If a computer shows up ,ask for their superiors amounts. Make sure he understands it is not to lose him or her but to intensify something. He might name his own sup to make certain their fantastic but that will assist.

On what’s preventing much faster online grab speeds:

Seriously, fundamental analog wire. It will require up sooo a great deal bandwidth . 1 route per frequency vs bonding multiple frequencies to provide 8 passage for a downstream and 4 for an upstream . As we proceed 100% electronic tv.. Internet gets more quickly. In addition congestion. If you’re around a college it is survival in an uncertain future . Grandma may also use their 15 meg for e-mail and viewing but youthful Johnny institution teen blows up the bandwidth in the neighborhood utilizing netflix and torrenting and playing. But the two shell out the same. IMHO what might mend however this is capping info and offering folks uncapped increase.

On the reasons why splitting their cable association was an awful idea:

Adding a splitter to simply attenuate the sign is actually foolish we all already have points named attenuators that this without incorporating pointless splitter. However it is true that too much indicator is just as terrible as inadequate we refer to as that distortion

On whether this Reddit AMA will set you back him his tasks:

I may be dismissed dependent on which catches me personally. I would buy an advantage their so very hard to tell making use of ways this business is prepared.

How Wi-Fi data happen to be untrustworthy, and can generally be vanquished by entrances and areas:

Certainly very true. Plaster wall space especially.Solid lumber opportunities, getting into a cellar whenever the device belongs to another floors or vice versa. Wi-fi is a fickle monster.

Individual “broken” line modem:

Yea I listen this many. I might talk about in certain annum I would personally declare 5percent with the modems I traded were actually defective. We all accomplish a large number of dog and pony show and simply change they at any rate. The thing is usually perhaps not gear relevant. Modems either perform or the two don’t. There is certainly very little in between. These are typically very simple gadgets. I have series clients making use of a notebook everything performing okay, after that change returning to their technology and almost everything would go to shit. These people nevertheless desire a unique modem..Its insanity.

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